Frequently Asked Questions (FAQs)

1. Who is Surf City Print (SCP)?

Surf City Print is your best frien--err, we mean, your ultimate partner for branded merchandise! We specialize in custom print, promotional products, and apparel that help businesses, and you as the marketing guru, stand out. Think of us as your branding dream team, turning every one of your team's requests from ordinary into extraordinary. Whether you need eye-catching event giveaways -- like, yesterday-- professional uniforms, or unique promotional items, we’re here to bring your vision to life in a timely manner.

 

2. What products and services do you offer?

Oh, we've got it all! Literally. Ask us for anything you don't see on our website by emailing info@surfcityprint.com! We'll be able to create whatever your "it" is -- from scratch!

 

3. Why should I choose SCP?

We understand that specific needs vary for all customers and we offer tailored solutions to help you grow your brand. With our unending product catalog, custom options, and personalized service, we make it easy for you to create branding materials that resonate with your target audience.

 

4. How can I place an order?

Placing an order with SCP is simple:

  1. Surf our website at [SurfCityPromo.com](https://www.surfcitypromo.com).
  2. Browse our product categories or use the search bar to find specific items. 
  3. Fill out our contact form or email us an idea of what you're looking for at info@surfcityprint.com
  4. Share your branding details, including vector logos and color preferences.
  5. Once the proof and quote is approved, we’ll take care of the rest!*

* New customers are on prepayment terms only. After a few orders, we can discuss options for net terms. * 

 

5. Can I get a custom design for my order?

Absolutely! Our in-house design team works closely with you to create unique, professional artwork that reflects your brand. If you have a logo or design ready, you can upload it during the order process.

 

6. What is the turnaround time for orders?

Each product varies, but our standard turnaround time for promotional products is about 7-10 business days after artwork approval. Need it sooner? We offer rush services to save the day—just let us know your deadline!

 

7. Do you offer bulk discounts?

Yes! We offer competitive pricing and discounts for bulk orders. The more you order, the more you save. Contact us at info@surfcityprint.com for a custom quote.

 

8. How can I track my order?

Once your order is placed, we’ll provide you with an order confirmation and tracking details. Need an update? Just reach out, and we’ll keep you in the loop.

 

9. Can SCP ship to multiple locations?

Yes! Whether you’re sending swag to different offices or clients across the country, we’ll handle the logistics. Multiple destinations? No problem.

 

10. What if I have more questions?

We’re all ears! Get in touch with us anytime:

 

At Surf City Print, we’re committed to making your branding journey fun, easy, and totally stress-free. Let’s create something amazing together!

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